Compliance & Regulatory Disclosures
IRDAI regulatory information, grievance redressal and refund policies for EYL Insurance.
Last updated: July 3, 2026
Regulatory Disclosures
EYL Insurance operates as a technology-driven insurance marketplace in compliance with applicable laws and regulations governing insurance distribution in India. The details below are provided in accordance with IRDAI guidelines.
Registered Entity
| Legal entity name | [Legal entity name — to be updated] |
|---|---|
| CIN | [CIN — to be updated] |
| IRDAI registration category | [e.g. Corporate Agent / Insurance Broker / Web Aggregator — to be updated] |
| IRDAI license number | [IRDAI License No. — to be updated] |
| License validity | [Valid until — to be updated] |
| Registered office | [Registered office address — to be updated] |
| Principal Officer | [Name, email and phone — to be updated] |
Grievance Redressal
In accordance with IRDAI grievance redressal norms, customers may raise complaints or concerns through the following channel:
| Grievance Redressal Officer | [Name — to be updated] |
|---|---|
| contactus@eylinsurance.com (or dedicated grievance email — to be updated) | |
| Phone | 844 720 4113 |
| Response timeline | We aim to acknowledge grievances within 3 working days and resolve them within 15 working days, or as per applicable IRDAI timelines. |
| Escalation | If your grievance is not resolved satisfactorily, you may escalate to the Insurance Ombudsman or IRDAI Integrated Grievance Management System (IGMS) as per applicable regulations. |
AML & KYC Compliance
EYL Insurance complies with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements as prescribed by IRDAI and other relevant authorities. Where required for policy issuance, customers may be asked to provide identity and address proof. Information collected for KYC purposes is handled in accordance with our Privacy Policy and applicable law.
Solicitation Disclaimer
Refund & Cancellation Policy
Introduction
This Refund & Cancellation Policy explains the terms governing cancellations and refunds for insurance policies purchased through EYL Insurance.
Policy Cancellation
Cancellation requests are subject to:
- The terms of the insurance company.
- Applicable regulatory guidelines.
- The specific insurance product purchased.
Customers should review the insurer's cancellation provisions before purchasing.
Free-Look Period
For eligible life insurance products, customers may have a statutory free-look period as provided by applicable regulations, during which they can review the policy and request cancellation if they do not agree with the terms. Eligibility, duration, and deductions (if any) will be governed by the insurer and applicable law.
Refund Eligibility
Refunds may be available in circumstances such as:
- Policy cancellation within applicable guidelines.
- Duplicate payments.
- Transaction failures where payment was debited but policy issuance did not occur.
- Other situations permitted by the insurer or applicable law.
Refund eligibility is determined by the insurer and the terms of the specific policy.
Non-Refundable Charges
Where applicable, certain charges may not be refundable, including:
- Government taxes and duties.
- Charges retained by the insurer as permitted under policy terms.
- Other fees specified by the insurer.
Refund Timeline
Where a refund is approved, it is generally processed through the original payment method. Processing times may vary depending on the insurer, payment gateway, and banking channels, and can take several business days.
Failed Transactions
If payment has been deducted but no policy is issued:
- Customers should contact our support team.
- We will coordinate with the payment gateway and insurer.
- Eligible refunds will be processed after verification.
For support, email contactus@eylinsurance.com or call 844 720 4113.
See also our Privacy Policy and Terms & Conditions.